Customer services clerks

Supplementary Structure of Earnings Survey (VSE 2022)

Statistik Austria earnings survey — gross hourly medians for ISCO-08 42 (full-time, all genders). “Employees”: LFS/Mikrozensus (ISCO) with NACE weighting; pay: VSE sample — different survey bases.

Classification

AI impact rationale

Tasks: telephone/email support, appointment scheduling, complaint handling, data entry. Over 70% are structured digital communication tasks. Conversational AI and automated ticketing systems substitute a growing share of these interactions.

Source, methodology, and reproducibility

Employment

Eurostat lfsa_egai2d (2024) · ISCO-08 42 · 68,100 employed

Survey

LFS/Mikrozensus AKE

NACE weight

100.0% · nama_10_a64_e · NACE G47

Pay

VSE 2022 · ISCO-08 42 · €17.63/h median × 2080h × 1.17

Formula

hourly median × 2,080 h × 1.17 (13th/14th salary)

Pipeline

generate-occupations.ts · deterministic · OGD · 99 hypothesis-driven verification tests