ISCO 5

Service & sales workers

Customer-facing service delivery, retail, hospitality, and care support.

Occupation groups

ISCO aggregates in this family

Employees

782,300

Sum across mapped groups

Avg. AI impact

3.4/10

job-weighted

Median earnings

€32K

gross annual, weighted

Interactive breakdown of employment and exposure inside this ISCO family.

Employment by AI impact (0–10)

Service & sales workers

Job share (top 8 groups)

1. Retail salespersons · 315,700 (40.4%)
2. Restaurant & food service workers · 111,749 (14.3%)
3. Hotel & accommodation workers · 97,781 (12.5%)
4. Social work & care workers · 91,070 (11.6%)
5. Personal services & repair · 55,570 (7.1%)
6. Police, firefighters & security work · 44,600 (5.7%)
7. Education support staff · 37,509 (4.8%)
8. Other health activities workers · 28,321 (3.6%)

Occupation groups in this family

Retail salespersons · 315,700 · AI 5/10
Hotel & accommodation workers · 97,781 · AI 3/10
Restaurant & food service workers · 111,749 · AI 2/10
Police, firefighters & security workers · 44,600 · AI 2/10
Education support staff · 37,509 · AI 3/10
Other health activities workers · 28,321 · AI 2/10
Social work & care workers · 91,070 · AI 2/10
Personal services & repair · 55,570 · AI 2/10

Source & methodology

Employment: Eurostat lfsa_egai2d (EU LFS / Mikrozensus AKE 2024) by ISCO-08, split using NACE sector weights (nama_10_a64_e). Pay: Structure of Earnings Survey 2022 (Statistik Austria OGD). AI impact: Karpathy-compatible 0–10 rubric. Outlook: WIFO/AMS employment forecast 2023–2030.

Pipeline: deterministic, no LLM at build time, all source data publicly downloadable (OGD), 99 hypothesis-driven verification tests. Full methodology →